Privacy Policy

Last Updated: 11th February 2025

At Ace Load Testing Pty Ltd (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.acelts.com.au (the “Site”), you consent to the collection, use, and disclosure of your personal data in the manner described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you interact with our Site:

• Identification Information: Name & company name
• Contact Information: Email address & phone number
• Transactional Data: Information related to the products or services you would like to purchase from us
• Usage Data: Information about your visit to the Site, including your IP address, browser type, referring/exit pages, and date/time of visits.
• Communication Data: Information that you provide when you contact us or sign up for communications.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Register for an account or make a purchase.
• Subscribe to newsletters or other marketing communications.
• Fill out forms on the Site, including contact forms.
• Interact with us via email, phone, or other communication methods.
• Use the Site and its services, including through the use of cookies and other tracking technologies.

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To provide and manage services (e.g., processing orders, customer support).
• To communicate with you, including sending transactional messages, updates, and promotional content (where you have consented to receive such messages).
• To improve our services, website functionality, and user experience.
• To comply with legal and regulatory obligations.
• To protect against fraud, security breaches, and misuse of the Site.

4. How We Use Your Information

We may use your personal information for the following purposes:

• To fulfill your requests (e.g., process transactions, send order confirmations).
• To personalize your experience on the Site and provide tailored content and recommendations.
• To send you marketing communications about our products, services, and promotions (you can opt-out at any time).
• To respond to your inquiries and feedback.
• To comply with applicable legal obligations, such as responding to lawful requests from authorities or regulators.

5. Sharing Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share personal information with third-party providers who assist in operating the Site or providing services to you, such as payment processors, hosting providers, or customer service platforms. These third parties are obligated to keep your information confidential.
• Legal and Regulatory Compliance: We may disclose personal information if required by law or in response to lawful requests by public authorities (e.g., court orders or government investigations).
• Business Transfers: In the event of a business transaction, such as a merger or sale of assets, your personal information may be transferred to the new entity.

We do not sell your personal information to third parties for marketing purposes.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include technical security features and internal policies to restrict access to your personal data.

However, no data transmission over the internet or storage system can be guaranteed 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If you believe that your personal information is inaccurate, incomplete, or outdated, you can request that we correct it.

To request access or correction of your personal data, please contact us using the contact details provided below.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve the functionality of the Site, enhance user experience, and collect analytics data. Cookies are small files placed on your device when you visit the Site.

You can control or delete cookies through your browser settings. However, if you disable cookies, some features of the Site may not function properly.

For more details on how we use cookies, please see our Cookie Policy [if applicable].

9. Marketing Communications

If you have opted to receive marketing communications from us, we may use your personal information to send you promotional content, newsletters, or product updates. You can opt-out of receiving these communications at any time by:

• Clicking the “unsubscribe” link in marketing emails.
• Updating your preferences in your account settings (if applicable).
• Contacting us directly via the details provided below.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you are under 13, please do not provide any personal information to us. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

12. International Transfers

If we transfer your personal information outside of Australia, we will take steps to ensure that it is protected in accordance with this Privacy Policy and applicable Australian privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other relevant factors. We will post the updated Privacy Policy on this page and update the “Last Updated” date at the top. Please review this Privacy Policy periodically to stay informed of any changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ace Load Testing Pty Ltd
admin@acelts.com.au
1800 800 831
Factory 1, 120-122 Rodeo Drive, Dandenong South VIC 3175